AI Hub · AI Automation
Which work should AI take off your team's plate?
Workflows where AI does the volume — inbound triage, document intake, follow-up, reporting — and people handle the exceptions.
Guides
Guide · 1 min read
Earned Autonomy: taking an AI workflow from drafts to autonomous
A step-by-step way to let AI take on more work only as it proves itself — the same logic managed care uses to loosen review for trusted providers.
Guide · 1 min read
Workflow, agent, or both? Choosing the right build for an SMB
How to decide between Make or n8n workflows, AI agents, and off-the-shelf tools — and why most good systems combine them.
Blueprints
Inbound Email Triage Agent with Eval Gating
An agent reads every inbound email, classifies it, pulls facts from your systems, and writes a draft reply for staff to approve. Nothing sends automatically until it's measured.
Make.com · Relevance AI · Gmail · QuickBooks Online · Google Sheets · promptfoo
Ops Knowledge Brain (Cited Answers from Your SOPs)
Staff ask questions in plain English and get answers drawn only from your policies and SOPs — with the source document and page cited under every answer.
n8n · Supabase pgvector · Claude · Google Drive
Document Intake Extractor (Invoices, Leases, Contracts)
Uploaded invoices, leases, and contracts are parsed into structured fields with a confidence score on each one, then written to your tracker — low-confidence fields flagged for a person.
n8n · Claude · Google Sheets · OCR
60-Second Lead Intake Pipeline
A web inquiry is captured, researched, scored, logged in HubSpot, answered with a personalized first reply, and announced to your team in Slack — in under a minute.
n8n · Claude · HubSpot · Gmail · Slack · Tally
Multi-Agent Operations Advisory Team
Four specialized agents — research, strategy, marketing, and operations — work in sequence on a business challenge and hand back an executive brief with a 30-day plan.
n8n · Claude
Recent updates
OpenAI's "dots" put always-on AI agents inside ChatGPT
OpenAI launched dots, AI agents that keep working on a goal in the background and connect to thousands of apps. They come with ChatGPT's Business Premium plan, so the real decision for owners is which task to hand over first and what the agent may do without asking.
Agent or workflow? A simple rule for deciding
Autonomous agents and workflow tools like n8n are converging, and it's getting harder to know which to use. One rule of thumb cuts through it.
Back-office automation is where SMB demand is concentrating
Consultancies report the strongest SMB demand for back-office work — invoice processing, vendor communication, and reordering — rather than customer-facing chatbots.
Find the three workflows worth automating first.
A 20-minute operations call. No pitch deck — we look at where your team's hours go and whether AI is the right fix.